By the time I’m able to slide backwards down the drive on
the Boulevard its noon and the Sunday action has got going in earnest around
here. The good folks of Newmarket are walking dogs, cycling, driving and the
occasional dulcet tones of Vans & Hines pipes on V-twins rents the
air…lovely. The gardeners are also out, that season has started albeit with
caution, mid-May frost is not unheard of. A smell of cow shit pervades the area, someone
has ordered a load of manure. Indeed it
is that time of year when this part of the world goes BOING, it will happen
this week, all the signs are there. I too have been busy gardening in my own
way, background stuff, like emptying and sieving the composters, a big job by
any standard, and yesterday I laid a 170 square foot concrete slab (with
assistance from the eldest of the offspring). As the cliché goes, I ache in
places I didn’t know I have. Still, sprits are high, the weather is great and
the road calls me by name.
I’m still just revisiting the good rides of the area, easing
into the season. It’s all a little familiar, except that in so many ways it isn’t.
The scenery changes all the time here and some of the spots I’m visiting I last
saw in the dying days of last fall, it’s like different places all together. I
realize that I can’t always ride new routes every time I get on the motorcycle,
there are just not that many different routes to follow for a ride after work
or even for a Sunday outing. That’s ok, it’s not necessarily about the
destinations. So bear with me if I write about places I’ve taken you before –
there will be plenty of rides to the as yet unvisited before the season is
through. Today I’m heading to The Kawartha Highlands Provincial Park area, I
want to ride the Kawartha regional roads 503 and 507, two really fabulous roads
for motorcycling. Gorgeous scenery, decent pavement and lots of curves, some of
them heart-stoppingly tight.
Still grey, but promise of spring
Still grey, but promise of spring
Getting to the 503 is a couple of hours ride. I’m in the
mood to take it relatively easy, so I take the country roads through farmlands
punctuated by forests. It’s still mostly grey and brown, but there is a sheen
of light green on the trees in the forests. It’s the buds, everything is in
bud, the darling buds of May, darling because I have had about enough of grey
and brown, spring has been too long in coming, and it is all scheduled to burst
forth this week. The ride though the farmlands is also great, all the spring
activities are on the go, animals in the fields instead of in barns, tractors
plowing and fields with rows and rows of green dots as crops start to push
through the soil. I know that what I am looking at is not nature at her best,
but something of an industrial process, mainly to produce inputs to other
industrial processes that produce the semi-poisons (like high fructose corn syrup)
that here in North America we call food. Still there is a nice rural feel to
it, that re-assuring cycle of seasons is… well re-assuring.
I’ve been looking forward to this ride as the Boulevard was
serviced this past week and it’s always nice to ride just after a service to
feel the added smoothness and how everything jells just a little better. But it
isn’t working out that way, the bike feels ‘out of tune’, and performance is
not there, it has been declining over the last few hundred kilometres and the
service hasn’t improved matters. I know why and I am annoyed and to some extent
it is spoiling the ride. I am annoyed with the dealer and annoyed with myself,
perhaps more with myself. I have so far treated the maintenance and service of
the Boulevard much as I have treated that of my car…more or less when a service
is due I take it to the dealer and I assume that the mechanics do their bit and
let me know when the next service is due. When I booked this service the person
taking the booking asked me what service I wanted, I gave them the mileage and
asked what service was required. This seemed to throw him a bit, but after
consulting something on his side, he advised that the ‘spring special’ will be
fine. When I took the motorcycle in for the service I was told that actually
the ‘spring special’ does not quite cover what I need, the spark plugs need
changing. So I accepted the additional quote of about $200, but when I came to
collect the motorcycle I was advised that they don’t have the spark plugs in
stock and would need to order in. So now I’m riding and the engine is as ropey
as all hell and I’m annoyed.
Lake Simcoe, Ice has melted
It’s been awhile since I wrote a Chautauqua, a la Zen and the Art of Motor Cycle Maintenance
and actually what I have to say is very much what Persig wrote about, until now
I have just never thought quite how much
it applied to me. Persig weaves a theme of quality throughout the book, and
what it means to different people. There are the ‘romantics’ that view quality
from the perspective of the exterior, whereas Persig views quality from the
‘classical’ perspective, he needs to how the parts fit together and work in
order to assess quality. I have been adopting the romantic approach, having a
wonderful time riding the Boulevard, but expecting that others will take care
of maintenance. Now in the complex technological world we live in there are
definitely many areas that even the most devoted classical thinker has no
choice, but to revert to the romantic approach. I believe that on the whole I
am more classical then romantic, but I have been wrong with the motorcycle,
mechanical failure can have dangerous results, much worse that a ropey engine
on a Sunday ride. I decide that this is about to change.
The quality experience I have had with the dealer, and this
isn’t the first hiccup, makes me concerned about the quality of the work that
is going down on my motorcycle when services are done. Do the mechanics have
the same sloppy attitude to my machine as the person that looks after
inventory? After all the showroom has several brand new motorcycles just like
mine, so the call for this specific part must be a regular occurrence. I wonder
if the mechanics attitude to short-cuts is like the guy that took the booking
and didn’t actually bother to look up the service record, and if their
dedication to quality is like the service manager that promised me the spark
plugs are on order and I’ll be contacted before the end of the week… that didn’t
happen. In my day job I implement ERP/financial systems, over the years I have
been doing this I have been exposed at very close quarters to many
organizations. I’ve found that if careless attitudes are tolerated in one part
of the organization, you will find it all over, and where a culture of pride in
the job exists, it generally will be pervasive.
Quality is not an easy concept to define and Persig spends
many pages exploring the concept in Zen
and the Art of Motor Cycle Maintenance, so for this short blog, I’m going
to go with, “you know quality when you see or feel it”. It’s the difference
between a factory made chest of drawers and a hand crafted one from the
Mennonite furniture store. I know the quality of care the Boulevard and I are
getting, and it is not anywhere close to Mennonite furniture quality, not even
IKEA, it is Walmart pressed wood chips and it’s not good enough. I resolve to
take the maintenance manual and work my way through it and see what I can do,
and what I can at least check on if I have to pass it over to the tender
mercies of the ‘professional’ mechanics. Starting with spark plugs.
Burnt River near Kinmount
I have brought a tin of sugar free ginger ale and a snack of
cheese and walnuts with me, I’m stopped at Kinmount, the starting point of the
503, to eat and drink and enjoy the warm weather. There is no shortage of
motorcycles out and about, as well as hobby cars (I think I am coining a phrase
here, cars that people own for weekend drives, like restored Mustangs, 1950’s pick-up
trucks and so on). Kinmount is a nice little village, quite picturesque, but to
my dismay I discover that it does not have a gas station. I am running rather low
so I hope I’ll make to the next hamlet, Irondale, which apparently
has one. The ride up to Irondale on the 503 is as good as I imagined it would be. Well into the Canadian Shield, I have left farming land behind, hill and forests, lakes and ponds, thankfully none still ice bound, line the route. Eeverywhere the deciduous trees are in bud and that lovely light green sheen promises good things are coming.
has one. The ride up to Irondale on the 503 is as good as I imagined it would be. Well into the Canadian Shield, I have left farming land behind, hill and forests, lakes and ponds, thankfully none still ice bound, line the route. Eeverywhere the deciduous trees are in bud and that lovely light green sheen promises good things are coming.
There is indeed a gas station at Irondale, but they have run
out of premium grade, so I am forced to put in regular as there is just no way
I’ll make it to the next gas station, damn. I put in just enough to
get me half way home. Now the motor really feels rough, but perhaps it’s just my imagination. A little way further on the 503 and I take the 507 south. This is the real McCoy, it’s a great experience to weave through the hills. I have one bad moment, one of the curves has another road joining it in a T-junction and there is a nasty patch of gravel just where I should be leaning my way through the corner. Happily I spot the gravel and turn tight to miss it. From then on I keep an extra beady eye out for gravel. The regional road 507 ends, far too soon, at a junction with regional road 36, which I follow west to Bobcaygeon, then to Fenlon Falls where I stop for gas. Fill up with premium grade so hopefully the octane in the tank is acceptable. I’m home before dinner. The ride was good, but I decide not to ride again until the spark plus have been changed.
get me half way home. Now the motor really feels rough, but perhaps it’s just my imagination. A little way further on the 503 and I take the 507 south. This is the real McCoy, it’s a great experience to weave through the hills. I have one bad moment, one of the curves has another road joining it in a T-junction and there is a nasty patch of gravel just where I should be leaning my way through the corner. Happily I spot the gravel and turn tight to miss it. From then on I keep an extra beady eye out for gravel. The regional road 507 ends, far too soon, at a junction with regional road 36, which I follow west to Bobcaygeon, then to Fenlon Falls where I stop for gas. Fill up with premium grade so hopefully the octane in the tank is acceptable. I’m home before dinner. The ride was good, but I decide not to ride again until the spark plus have been changed.
It’s Saturday and a week has flown past, busy as all hell at
work, hardly had the time for a ride, but I have acquired the requisite spark
plugs and an appropriate socket to do the job, total outlay including socket
$45. A two minuet call to the local NAPA outlet and they ordered the plugs and
got them in within four hours of my call. I’m still waiting for the Suzuki dealer
to contract me. I’ve read the manual, at least on the section on how to change
the plugs and feel ready to go. I’m not entirely sure if I needed to remove the
seat and gas tank, but with that out the way I have a bit more room to work.
The part that stumps me for a bit is removing the cover on top of the cylinders,
they are chromed pieces of plastic and the manual says “unhook the clips and
remove the cover”. Clips? Unhook? For
the life of me I see and feel no clips to unhook. But I am a resourceful fellow
and figure out that what they should have written in the manual is “grasp the cover,
wiggle and pull a little more than gently”. It’s an easy job and I have it all
wrapped up in less than an hour. Flipping the ignition switch I’m rewarded by an
engine that sounds the way it should, appreciate the advice Mr. Persig.
It’s a warm afternoon, little windy and maybe a few rain
drops in the offing, but otherwise a perfect day to ride. I head up to Barrie,
to meet Helena at the Harley dealership to get her 883 Sportster out from
winter storage. What a nice ride, as predicted spring has sprung. It is hard to
describe quite what happens in just one week here every year in the early part
of May. The light green sheen on the trees I spoke about is now full blown
leaves, the grass in the meadows seems to have turned from brown to green and
there are blossoms everywhere. In our own garden ferns have erupted like
fountains, and the hostas are coming out all over. The gardeners’ curse,
dandelions are in yellow bloom, lovely to behold, but nasty to control. I once heard
someone say that this makes up for the winter, it doesn’t, but it is a wonderful
thing to experience every year, and perhaps the true start to the riding season.
Grey no more - in just one week in May
Rhett, I share your pain over the "official dealers" - although my last experience for a new chain and sprockets was tolerable.
ReplyDeleteOverall, the dealers are only interested in new-bike sales. they seem to ignore the fact that a new-bike sale/purchase is the single event, the once off, that should lead to a lifetime of sales, services, return customers, recommendations etc.
I have been very fortunate to have recently discovered a tiny one man operation - literally one man - he hands the spanners to himself and makes his own tea!
But, he exudes a passion, experience and genuine care for all things race-bike.
Have had two wonderful experiences there over the last month - I even got a cuppa whilst waiting - made by yer man, hisself!
If your bike is out of warranty and/or maintenance plan, I would highly recommend ditching the stealership and finding someone who is as concerned and passionate about your machine as you are.
Regards
Martin - South Africa - Honda CBR1000RR
(PS - my newly fitted, second-hand, front race tyre is the absolute berries! Sticky as all hell and truly confidence inspiring at all speeds and lean angles!)
Not the Harley dealership where I purchased my bike. We are treated like loved family each time and the service is amazing and caring.
ReplyDeleteYes, agreed, Harley is a very different kettle of fish
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